Costumes Direct is dedicated to providing you with quality customer service. We want you to be 100% satisfied with the purchases that you make at Costumes-Direct.com. It is our policy that you may return merchandise purchased on our site for any reason within 14 days of delivery of a shipment for a refund, exchange or credit (See Holiday Merchandise Returns below for limitations on holiday specific purchases).
Note: No Shipping Charges Will Be Refunded. All refunds will be less shipping charges. Returned products are subject to a 15% restocking charge.
All merchandise returned to Costumes Direct must be returned in the manufacturer?s original packaging (like new condition). The package must include all components and other items originally packaged with the merchandise. Upon receipt of your return we will gladly issue you an exchange, credit or refund your money to the original form of purchase.
All sales for clearance or ** SALE ** merchandise are final. No returns or exchanges on clearance or ** SALE ** merchandise.
Order cancellations must be done prior to shipment of product. All cancellations should be communicated and confirmed through email at guest.service@Costumes-Direct.com or via toll free phone at (866) 409-3695.
Holiday Merchandise Returns:
Costumes and accessories purchased between October 10th and October 31st can not be returned for a refund due to the seasonal nature of the product regardless of the 14 day return window. No Exceptions to this policy will be made.
The following items are not returnable due to the nature of the products:
- Undergarments, socks, and stockings
- Eye lashes
- Wigs, beards, facial hair or any other artificial hair
- Prosthetics, fangs or any other fake teeth
- Cosmetics
- Any item that has been worn, used or altered
If you have any questions about the guidelines for a specific product, please contact Guest Services
Product Abuse Disclaimer:
Items that are damaged due to improper handling, rough handling, immersion in water, etc., cannot be exchanged and are not returnable or refundable.
Discrepancies between merchandise ordered and merchandise shipped:
Any discrepancies between what was ordered and what was received will be handled directly by the Costumes Direct guest service staff. Please email us within 3 days of the shipment receipt at guest.service@Costumes-Direct.com.
Important: All returns must follow the returns procedure below:
Costumes Direct Returns Procedure
In order to return merchandise you must first request a return authorization number from Costumes Direct.
To obtain an Return Authorization Number:
- Log into your account HERE
- Click on Orders History
- Find the order in which you have an item you'd like to return
- Once viewing that order, scroll down to the bottom to see the items eligible for return
- Check each item you'd like to return, fill out the form and click "Create"
If you have troubles using that method, you can also send an email with the following information to guest.service@CostumesDirect.com
* The Costumes Direct purchase order number.
* A brief description of the merchandise to be returned and why you would like to return it.
* How you would like to proceed (i.e. would you like to make an exchange for another product, or be issued a credit/refund?)
* A guest service professional will respond to your email or call you within 2 business days with a return authorization number.
* You will be responsible for paying the shipping costs to return the merchandise to us.
After obtaining a return authorization number please be sure to do the following:
* Ensure that the authorization number is clearly marked on the outside of the box.
* Merchandise must be returned in the manufacturers original packaging with all components along with any promotional merchandise.
* Do not write on the product packaging or warranty cards.
* Any incomplete shipments will be refused (i.e. missing a return authorization number or missing product components)
* For your protection, we recommend that you fully insure your return shipment in case it is lost or damaged. Please select a carrier that can provide you with proof of delivery.
* Once we receive your package your refund, exchange or credit less shipping charges will be processed within 7 days.
